hxbaji Terms and Conditions

1. General Provisions and Introduction

hxbaji is an online gaming platform that provides slot games, live casino, cricket betting and various gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between you ("User") and hxbaji.

These terms apply to the hxbaji website, mobile platform and all associated services. By using our services, you confirm that you agree to comply with all these terms.

1.1 Definitions

• "Platform" refers to the hxbaji website and all related services.
• "User" or "Member" refers to any person registered on the platform.
• "Account" refers to the user's registered profile.
• "Real Money" refers to actual funds deposited into the user's account.
• "Bonus" refers to any promotional offer provided by hxbaji.

2. Account Registration and Identity Verification

A valid account is required to play games or make financial transactions on the hxbaji platform. Users must provide accurate and complete information at the time of registration.

2.1 Registration Terms

• Each user may open only one account. Creating multiple accounts is strictly prohibited.
• The name, address, date of birth and contact information provided at registration must be accurate.
• Account login details (username and password) must be kept completely confidential.
• Any unauthorized access to the account must be reported to our support team immediately.

2.2 Identity Verification (KYC)

hxbaji reserves the right to verify a user's identity at any time. The following documents may be requested before processing a withdrawal or if suspicious activity is detected:

• National ID Card (NID), passport or driving licence
• A recent utility bill or bank statement (as proof of address)
• Proof of ownership of the payment method

3. Age Limit and Eligibility Requirements

To open an account and use services on the hxbaji platform, users must meet the following requirements:

• The user must be at least 21 years of age.
• The user must be a resident of Bangladesh or a citizen or resident of a country where online gaming is not prohibited by law.
• The user is mentally capable and is voluntarily using this service.
• The user is not the owner of an account previously banned or permanently closed by hxbaji.

Providing false information about age is a serious violation and will result in immediate account closure, and all funds in the account may be forfeited.

4. Deposit and Withdrawal Policy

hxbaji provides secure and convenient payment methods. All financial transactions are protected by SSL encryption technology.

4.1 Deposit Rules

• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• The minimum deposit amount is ৳500 for each method.
• Funds are added to the account only after the deposit has been processed.
• Providing correct details and the correct amount at the time of deposit is mandatory.
• If you have any issues, contact us via 24/7 live chat.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Withdrawals can only be made using the same method used for the deposit.
• Account verification may be requested while a withdrawal request is under review.
• Withdrawals may be declined if any bonus wagering requirements have not been met.

5. Bonuses and Promotional Offers

hxbaji offers its members various bonuses and promotions. All bonuses are provided subject to specific terms and conditions.

5.1 Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000.
• Example: Deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200.
• Example: Deposit ৳34,000 and receive a maximum bonus of ৳20,000, giving a total balance of ৳54,000.
• The welcome bonus applies once per account only.

5.2 Wagering Requirements

• Bonus funds must meet a 20x wagering requirement before withdrawal.
• Only real money bets are counted toward wagering calculations.
• The wagering contribution rate may vary across different games.

5.3 VIP Cashback Program

The hxbaji VIP program has 4 tiers — weekly cashback is provided at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

6. Gaming Rules and Fair Play

hxbaji is committed to ensuring a fair and transparent gaming environment. All our games are operated using internationally certified technology.

6.1 General Gaming Rules

• Each game has its own rules, which will be available when the game loads.
• If a game session is incomplete due to a technical error, hxbaji will investigate and make a decision.
• Any bet lost due to an internet disconnection is the responsibility of the user.
• Any dispute regarding a game result must be reported via live chat within 72 hours.

6.2 Sports Betting Rules

• All bets are final — once confirmed, a bet cannot be cancelled.
• If a match is postponed or cancelled, hxbaji will make a decision in accordance with standard industry practice.
• Betting odds are subject to change, and the odds at the time the bet is confirmed are considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the hxbaji platform:

• Creating or operating multiple accounts.
• Using another person's account or allowing another person to use your account.
• Bonus abuse or obtaining bonuses through fraudulent means.
• Exploiting any technical error on the platform.
• Money laundering or illegal financial activities.
• Playing games using any automated software, bot or script.
• Disrespectful or threatening behaviour toward other users or staff.
• Providing false or misleading information.
• Copying or using hxbaji's intellectual property without authorisation.

8. Account Suspension and Closure Policy

8.1 Suspension or Closure by hxbaji

hxbaji reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraudulent, dishonest or illegal activity.
• Failure to complete identity verification or provision of false information.
• Instructions from a regulatory authority.

8.2 Closure by the User

Any user who wishes to voluntarily close their account may do so by submitting a request via 24/7 live chat or email. Any available balance (subject to wagering requirements being met) may be withdrawn before the account is closed.

8.3 Self-Exclusion

Users may apply for self-exclusion for a specified period to promote responsible gaming. For more information, please visit our Responsible Gaming page.

9. Privacy & Data Protection

hxbaji places the highest importance on protecting users' personal information. Our detailed policy on data collection, storage, and use is described on the Privacy Policy page.

• All personal information is protected by SSL encryption technology.
• Personal information is not shared with third parties, except where required by legal obligation.
• Financial information is never stored — it is handled solely through transaction processing organizations.
• Users may request access to or deletion of their stored information at any time.

10. Responsible Gaming Policy

hxbaji believes that online gaming should be purely for entertainment purposes. We actively work to prevent problem gambling.

10.1 Protective Tools

• Deposit Limits: Users can set daily, weekly, or monthly deposit limits.
• Loss Limit: The option to set a maximum loss limit within a given period.
• Session Time Limit: The option to control the amount of time spent playing games in a single session.
• Reality Check: A reminder system that notifies you at set intervals.
• Self-Exclusion: The option to take a break from the platform for a specified period.

Visit our Responsible Gaming page for complete information and support on responsible gaming.

11. Limitation of Liability

To the maximum extent permitted by applicable law, hxbaji is not liable for:

• Losses caused by internet disconnection or technical issues.
• Delays or losses caused by third-party services or payment providers.
• Losses resulting from account login credentials falling into someone else's hands.
• Unforeseen circumstances (force majeure) — such as natural disasters, government restrictions, etc.
• Financial losses resulting from the user's own gaming decisions.

11.1 Service Availability

hxbaji always strives to provide uninterrupted service, however temporary disruptions may occur due to maintenance or unforeseen reasons. In such cases, an effort will be made to notify users in advance.

12. Changes & Amendments to Terms

hxbaji reserves the right to change, amend, or update these terms and conditions at any time. Users will be informed of changes in the following ways:

• A notice will be published on the platform.
• An update will be sent to the registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any changes will be considered acceptance of the new terms. If you do not agree to the new terms, you may request to close your account.

13. Contact & Dispute Resolution

13.1 Contact Methods

If you have any questions, concerns, or complaints regarding these terms, please contact us in the following ways:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

13.2 Complaint Process

Any dispute or complaint will first be addressed through our support team. Our goal is to resolve all disputes quickly and fairly.

After you submit your complaint, hxbaji will investigate within a reasonable time and provide you with a written response.

13.3 Applicable Law

These terms will be interpreted in accordance with the applicable laws of Bangladesh. Any legal disputes will be settled in a competent court of Bangladesh.